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    Becoming a First Time Manager

    First time managers have their work cut out for them, many new skills to learn, having to deal with different personalities, and greater responsibilities to accomplish. The Becoming a First Time Manager course provides a new, friendly approach for those charged with the task of management. This course encourages managers to take on the challenges of supervision and provides fast, powerful lessons to help increase productivity, unlock hidden talent, work with different types of people, communicate effectively, and diagnose problems. This course will assist the next generation of managers to succeed with flying colors, right from the start.

    Program Name

    Becoming a First Time Manager

    Program Code

    PD-BAF01

    Website Short Description

    First time managers have their work cut out for them, many new skills to learn, having to deal with different personalities, and greater responsibilities to accomplish. The Becoming a First Time Manager course provides a new, friendly approach for those charged with the task of management. This course encourages managers to take on the challenges of supervision and provides fast, powerful lessons to help increase productivity, unlock hidden talent, work with different types of people, communicate effectively, and diagnose problems. This course will assist the next generation of managers to succeed with flying colors, right from the start.

    Duration

    1 month

    Hours

    24

    Language

    English

    Outline

    Becoming a First Time Manager Module 1
    Leading People & Individual Differences

    Module 1 focuses on learning what most employees want to gain out of their careers, and how to lead people effectively. We will learn to look at how to balance work and your personal lives when you take on the role of a manager so that your personal life doesn’t suffer. Finally, this module focuses on getting your employees to be productive and identifying strengths and weaknesses in your employees and using that knowledge to be productive in the workplace.

    What do Employees Want?
    Unleashing Productivity
    Turning on Talent
    Balancing Work and Life
    Focusing on Ability
    Becoming a First Time Manager Module 2
    Leader Effectiveness & Optimizing Contributions

    Module 2 discusses the best forms of communication and how to use open, two-way communications to get the best from each and every employee you are managing. Managing others requires that you learn the right questions to ask and listening to your employees to earn and maintain respect from within your department.

    Open Two-Way Communication
    What Works and What Doesn’t
    Asking and Listening
    Diagnosing Problems
    Teamwork
    Becoming a First Time Manager Module 3
    Personal and Interpersonal Effectiveness

    Managers are humans too, so it is imperative to learn how to handle stress without allowing anger and frustration to affect how you treat individuals who work for you. Module 3 focuses on owning your anger, asserting yourself without being aggressive, and tools for dealing with those difficult people you will encounter.

    Staying on Top of Stress
    Owning your Anger
    Asserting Yourself
    Rising to the Challenge
    Dealing with Difficult People
    Becoming a First Time Manager Module 4
    Eliminating Conflict

    Module 4 will identify barriers that can cause the workplace to lose effectiveness. Also, as a manager, it is imperative to be able to see signs of harassment and violence in the workplace and know how these can be avoided with good leadership.

    Barriers to an Effective Workplace
    Prevention of Harassment
    Prevention of Workplace Violence
    Defuse and Protect Employees
    Good Leadership Strategies

    Audience

    There are no specific prerequisites for this class. It is designed for anyone desiring to enhance their skills or learn the topics covered in the class.

    Instructor Description

    This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.

    Required Materials

    Internet Access:
    Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.

    Hardware:
    1 GB RAM minimum recommended

    PC/Windows:
    Windows XP, Vista or 7

    Mac computers:
    Mac OS X 10 or higher
    MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple's website)

    Software:
    Google Chrome is the best browser for this course
    Cookies MUST be enabled
    Pop-ups MUST be allowed (Pop-up Blocker disabled)
    Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
    Adobe PDF Reader
    Adobe Flash Player
    Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
    PowerPoint Viewer (Use this if you don't have PowerPoint)

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