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    Administrative Medical Assistant

    Designed to help anyone who is looking to become an administrative medical assistant, this interactive course gives one a look into the duties, responsibilities and skillsets that one needs to join a medical office. It is a key stepping-stone, especially for students who are interested in this aspect of a hospital. Skilled administrative medical assistants are in high demand and this course can help to pave the way for your career.

    Program Name

    Administrative Medical Assistant

    Program Code

    WE-HF-271

    Website Short Description

    Designed to help anyone who is looking to become an administrative medical assistant, this interactive course gives one a look into the duties, responsibilities and skillsets that one needs to join a medical office. It is a key stepping-stone, especially for students who are interested in this aspect of a hospital.
    Skilled administrative medical assistants are in high demand and this course can help to pave the way for your career. Perfect for students and beginners, the course is based on the following core areas:
    • Background and history of medical assistants in the profession
    • Medical ethics, interpersonal skills and medical laws that apply
    • Scheduling techniques and skills for handling appointments and over-the-phone conversations
    • Understanding and introduction to medical terminology
    • The basics of coding and billing when it comes to insurance
    • Management of finances as well medical records
    Students of this course can go on to join clerical positions in a medical office and become administrative medical assistants. From detailing job responsibilities to helping you develop the skills needed to work in a medical office, this course will give you a comprehensive look into the technical and administrative side of hospitals.
    The course is aimed to help you develop your skillsets and kick start a fast paced career in the healthcare and medical industry.

    Duration

    6 months

    Hours

    330

    Language

    English

    Prerequisites

    This program does not have any prerequisites.

    Outline

    Medical Office Assistant Module 1
    Professional and Career Responsibilities
    • Customer Service
    • Employment Opportunities
    • Job Responsibilities
    • Understanding Emotional Work-Related Problems
    • Professionalism
    • Licensure
    • Certification
    • Health Care Reform
    • History of Health Care
    • Changes in Health Care
    • Today’s Health Care Delivery System
    • Medical Practice Setting
    • Physician Specialist
    Medical Office Assistant Module 2
    Ethics and Communications
    • Medical Ethics
    • Medical Etiquette
    • HIPAA 1996
    • Confidentiality
    • Medical Professional Liability
    • Criminal and Civil Law
    • Litigation Prevention
    • Essential Communication
    • Methods of Communication
    • Professional Communication
    Medical Office Assistant Module 3
    Reception and Telephone Procedures
    • Office Receptionist
    • Opening the Medical Office
    • Processing Patients
    • Office Safety and Emergency Preparedness
    • Closing the Medical Office
    • Telephone Communication
    • Telephone Equipment & Services
    • Telephone Policies & Procedures
    • Telephone Reference Aids
    Medical Office Assistant Module 4
    Appointments and Filing Procedures
    • Scheduling Appointments
    • Scheduling Tips & Types of Appointments
    • Appointment Reminder Systems
    • Appointment Reference Sheet
    • Commercial Filing Systems
    • Electronic Filing Systems
    • Paper-Based Filing System
    • Filing Equipment, Supplies, & Their Uses
    • Charge-Out & Control Systems
    • Filing Documents in Patient Records
    • Record Retention & Storage
    • Destroying Documents
    Medical Office Assistant Module 5
    Medical, Drug, and Prescription Records
    • Patients’ Medical Records
    • Medical Record Systems
    • Recordkeeping
    • Documentation Guidelines
    • Correcting a Medical Record
    • Audit of Medical Records
    • History of Drug Laws
    • Drug Names & References
    • Understanding Prescriptions
    • Control & Storage of Drugs
    Medical Office Assistant Module 6
    Written Communication
    • Letter Standards, Styles & Components
    • Composing Letters
    • Corrections in Business Correspondence
    • Envelope Enclosures
    • Medical Transcription
    • Processing Mail
    • Electronic Correspondence
    • Supplies & Equipment
    • Handling Incoming & Outgoing Mail
    • Managing Office Mail
    • Electronic Mail
    Medical Office Assistant Module 7
    Banking
    • Revenue Cycle
    • Fee Schedules
    • Patient Billing
    • Receiving Insurance Payment
    • History of Credit
    • Credit & Collection Laws
    • Checks & Bank Deposits
    • Checkbook Management
    • Bank Statements
    Medical Office Assistant Module 8
    Bookkeeping and Coding
    • Patient Accounts
    • Daysheet
    • Accounts Receivable Control
    • Cash Funds
    • Procedure Coding
    • Coding Terminology
    • Diagnostic Coding Using ICD-10-CM
    • ICD-10-CM Codebook
    • Chapter-Specific Coding Guidelines
    Medical Office Assistant Module 9
    Health Insurance Systems and Office Responsibilities
    • Third-Party Payers
    • Insurance Plans & Programs
    • Handling Insurance Claims
    • Claims Submission & Time Limits
    • Office Guidebooks
    • Employer Responsibilities
    • Facility Oversight
    • Office Supplies
    • Business Travel
    Medical Office Assistant Module 10
    Financial Management
    • Managing the Office
    • Medical Practices
    • Computerized Financial Management
    • Analyzing Practice Productivity
    • Accounts Payable
    • Payroll
    • Seeking a Position as an Administrative Medical Assistant

    Audience

    This program is targeted at individuals pursuing a career in medical administration. Administrative medical assistants work in many settings completing a number of duties such as filing records, scheduling appointments, answering phones, and more. This program is ideal for those without previous experience looking to jump into the fast growing industry of healthcare.

    Certification

    Students who complete this program will be prepared to sit for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA).
    Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.

    Instructor Description

    Though this program is a self-paced program it is supported by an educational mentor. Educational mentors are subject matter experts who have years of experience in their field as well as the necessary educational training and credentials to work as an expert. The mentor is available to answer any questions a learner may have including questions on course content, course material, certifications, and even industry questions. Mentors also monitor the progress of learners to ensure training retention and program advancement. In eLearning, motivation is a key tool to success. Because of this, mentors provide encouraging comments, feedback, and coaching to motivate learners throughout the duration of the program to support completion and success!

    Required Materials

    All required reference materials are provided with this program. Technical requirements:

    Internet Connection
    • Broadband or High-Speed (DSL, Cable, Wireless)
    Hardware Requirements
    • Processor - 2GHz Processor or Higher
    • Memory - 1 GB RAM Minimum Recommended

    Software Requirements
    • Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
    • Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
    • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
    • Adobe PDF Reader

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